Network Operations Center (NOC) Technician

Network Operations Center (NOC) Technician (Job #23619)
6 Months
Federal Way, WA
Start Date:
BEGINS with 1st shift position (8 am - 4:
30 pm) BUT will LIKELY TRANSITION to 3rd shift (12 am - 8:
30 am) AFTER a few months.


Perform initial fault isolation and actively troubleshoot and diagnose problems
Keep business owners informed of status and estimated time to repair.
Participate in tracking and prioritization of ticket handling, including inter-shift turnover.
Assist in the rapid assessment of both the nature and severity of problems and initiates calls to various support organizations as needed
Perform fundamental Windows Server and Unix system admin tasks
Perform initial tier 1 troubleshooting techniques to resolve incidents in regards to Network, Telecom, Server, Back-up Environment, and Data Center related facilities. Escalates using official escalation procedures when appropriate
Responsible for executing the daily, weekly, monthly operational monitoring and reporting tasks
Participates in 24/7/365 (3) shift rotation including weekends and holidays. Shift schedule is an irregular work week.
Receive incoming customer calls for trouble and technical support.
Use monitoring applications such as HP Business Service Manager and Network Node Manager to monitor systems, network and infrastructure
Performs other related duties as assigned.
Be able to work overtime with little to no notification.
Create and maintain documentation for processes and procedures.

Working knowledge of basic Windows Server and Unix system administration skills
Strong written and verbal communications skills.
At least 1 year experience working in a NOC or similar environment
Basic knowledge of internet protocols such as TCP/IP and Domain Name Service
Experience with Microsoft Office applications
Must be a self-starter, should be able to work independently and without supervision if required.
Andy Ballantyne
(800) 732-4680 x709
email removed

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