Help Desk / Desktop Network Engineer

Company Name:
Corporate office in Federal Way WA ( close to Auburn WA) is currently seeking a Help Desk / Desktop Network
Engineer for a long term contract opportunity- 20 to 30 hours per week. This position pays $35 to $40 per hour. Must be US citizen, Green Card, TN visa. Cannot accept H1B or J1 visa's. Must have good communication skills & prefer local candidates only.
Network Support Engineer
The Network Support Engineer will support end-user operating systems, enterprise business applications, and miscellaneous software applications. Supports end-user computing platforms, IOS devices, printing and miscellaneous hardware. Researches and troubleshoots end-user issues and provides documented solutions to those issues. Serves as the primary technical contact for a respective business site and acts as the IT liaison to other departments (or vendors). Responds promptly to alerts and end-user issues, is courteous and knowledgeable, and adheres to corporate standards.
Job Responsibilities:
Responds to Help Desk tickets, telephone calls, e-mail, and personnel requests for technical support.
Handles and resolves basic issues.
Attempts to answer all questions (e.g., common problems and general "how to").
Consults with higher level IT Manager to determine resolution, or transfers unresolved issues Creates, updates, and resolves all issues within the current issue tracking system.
Identifies and resolves technical issues and/or researches and recommends effective solutions.
Installs, configures, and supports desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices.
Installs, configures, and supports operating systems, enterprise business applications, and miscellaneous software applications.
Installs, configures, and supports copiers, fax machines, printers, scanners and miscellaneous peripheral hardware.
Installs, configures, and supports network connectivity to conference room and miscellaneous audio/visual equipment.
- At least 3 to 5 years of Desktop Support / Help Desk/ Network Engineering
- Technical troubleshooting ability
- Office product knowledge
- Microsoft experience
- Microsoft certification a plus
- Knowledge of Cisco network products and LAN/WAN hardware administration
Please complete the following skills-matrix and send back with your updated resume.
Full Name:
Total Experience as a Network Support Engineer:
Total Experience with Help desk:
Total Experience with Microsoft Product support:
Total Experience supporting IOS devices:
Any knowledge of LAN/WAN adminsitration:
Any knowledge of CISCO products:
What is the URL of your Linkedin Profile? (if you have one)
Current hourly rate:Expected Hourly rate:
Day Phone #:
Evening Phone #:
Cell Phone #:
Current City/State:
Work Status (US Citizen / Green Card / H1B / other):

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